Who we are

We are Walkers European Express Services Ltd, a limited Company No. 07714479 registered in England & Wales.
Our Head Office address is: Garrat Street, Brierley Hill, West Midlands, DY5 1JU.
Our Registered Office address is: 6 Gainsborough Place, Milking Bank, Dudley, West Midlands, DY1 2TW.
Our website address is: https://www.walkerseurotransport.co.uk
Our VAT Number is GB 547202656

What personal data we collect and why we collect it

If you contact us about our services, request a call-back, place a booking, or for any other reason, we will keep a record of that correspondence in order to deal with your enquiry and provide our delivery service to you.

Newsletter
If you subscribe to our newsletter we add your name and email address to Walkers European Express Services mailing list, which is managed via MailChimp.

Contact form
Our contact form collects your name, email address, telephone number, delivery date & vehicle load (where provided) and contents of the message you send. Upon submission your details will be emailed to us so that we can respond to your enquiry.

Booking forms
When you place a booking on this website we collect the details you submit to us including contact names, email addresses, telephone numbers, delivery & collection addresses, comments and information about the livestock cargo to be transported. We collect this information in order to provide our delivery service to you, internal record keeping and accounts. Debit/credit card details are not submitted to us and are handled by our payment provider Stripe (see “Stripe payments” below for further information).

Stripe payments
We use a third party payment service provided by Stripe Inc to securely process payments by debit or credit card when you pay for a booking. Stripe's Privacy Policy is available here.

Log files
When you visit our website, we may collect technical data about the device you are using, including where available your IP address, operating system and browser type in industry standard log files. This is used for system administration and maintaining website security.

Cookie Policy

Like many other websites, this website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website. We use cookies on www.walkerseurotransport.co.uk to allow you to login with a user account, for website security, and for statistical purposes to analyse visitor behaviour (see ‘Google Analytics’ below).

Login & security related cookies
We use cookies when you sign in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. We also set an anonymous security token to verify the requests you send to our server.

Google Analytics cookies
Our website uses Google Analytics for internal analysis of visitor behaviour and trends, to evaluate traffic flow and to assess the relative popularity of different parts of our Website. We use the information we collect to monitor the number of visitors to the different sections of our website, and to help us make it more useful to visitors. We will not be able to identify you from this aggregated information.

Any information collected will be used in accordance with our own privacy policy and Google’s privacy policy.

If you do not wish to participate, you can:

Stripe cookies
We use a payment provider called Stripe that sets cookies to allow you to pay securely when paying for a booking. Stripe's Privacy Policy is available here.

Cloudflare cookies
Cloudflare is a global internet services provider that protects our website from malicious activity. Cloudflare may set a __cfduid cookie through this website if your browsing session meets certain security requirements, such as solving a Captcha challenge or being automatically permitted to browse our web pages. The _cfduid is a one-way hash of certain values and cannot be used to personally identify you. For more details please see Cloudflare's cookie policy.

Who we share your data with

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf, such as third party vendors who help us to manage and maintain our company IT infrastructure, or we may provide your contact details to a courier company to deliver goods to you. We disclose only the personal information that is necessary to deliver the service or maintain the security of our website.

Controlling your information and contacting us

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you

These include:

  • the right to access a copy of the personal information we hold about you;
  • the right to correction of inaccurate personal information we hold about you;
  • the right to restrict our use of your personal information;
  • the right to be forgotten;
  • the right of data portability; and
  • the right to object to our use of your personal information.

If you would like further information or wish to exercise your rights, please contact us on 01384 910075 or visit our contact page. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.